At  Bright Avenue , referred to as "we," "our," and "us," we are the exclusive owners of  Floranest and are committed to providing a seamless and user-friendly experience for our customers, referred to as "you" and "your." To ensure your satisfaction with every purchase, we have implemented a flexible return policy. Below is everything you need to know: 

Initiating a Return 

You can initiate a return request within  48 hours of receiving your order . To be eligible for a return, the product must meet the following conditions: 

• Remain in its  original, unused condition . 
• Be  free from damage and  unworn . 
• Include  all original tags, packaging, and invoices . 

Note : Retaining these elements is crucial for a smooth return process, so we kindly ask you to keep them intact. 

Easy Return Process 

Our return process is simple and user-friendly: 

1. Contact Us : 
   • Email us at  brightavenue025@gmail.com within 48 hours of receiving your order. 
   • Alternatively, log in to your personal account page and select the "Return" option. 
      
2. Next Steps : 
   • Once we receive your return request, our team will guide you through the process to ensure it is as hassle-free as possible. 

Our Refund Policy 

We are dedicated to ensuring your complete satisfaction with your purchase. If the product does not meet your expectations, our transparent and fair refund policy is here to assist you. 

Processing Refunds 

• Once the returned item is received and inspected, your refund will be processed within  5 to 7 business days . 
• Refunds will be credited to the  original payment method used for the purchase. 

Quality Assurance 

• Refunds are issued only if the returned item meets our  quality assurance standards . 
• If the item shows signs of  damage, wear, or defects , we may be unable to process the refund. 
• Our team will conduct a  thorough inspection to ensure the product complies with our return criteria. 

Thank you for choosing us for your shopping needs. We are committed to providing a seamless and enjoyable shopping experience. 

If you have any questions or require further assistance, please don’t hesitate to contact our  customer service team - brightavenue025@gmail.com