At  Bright Avenue , your satisfaction is our highest priority. We recognize that plans can sometimes change, and you may need to cancel an order. If this occurs, you can cancel your order within a designated time frame before it is processed for shipment. To initiate the cancellation process, simply reach out to our customer service team with your order details.. 

Refund Process 
 

• If your cancellation request is successfully processed, we will issue a refund to your original payment method. 
• The refund may take a few business days to reflect in your account, depending on your bank’s processing times. 
• An email confirmation will be sent to you once the refund has been initiated. 

If the refund does not appear within the expected timeframe, feel free to contact our customer service team for assistance. We strive to make this process as seamless as possible. 

Non-Cancellable Items 

Certain items, by their nature, cannot be canceled. This includes: 

• Personalized products 
• Items labeled as final sale 

We encourage you to review your order details carefully before completing your purchase. If you are uncertain about whether an item is eligible for cancellation, please contact our customer service team for clarification. 

To make the process easier, we provide clear information regarding cancellation eligibility on our product pages. We appreciate your understanding in this matter. 

Changes to the Cancellation Policy 

Our cancellation policy may be updated periodically. Any revisions will be reflected on this page, so we recommend reviewing it regularly. 

By continuing to use our website, you consent to any updates made to the policy. Should you have any concerns or questions about these changes, please contact our customer service team - brightavenue025@gmail.com

We are dedicated to maintaining transparency and fairness in our policies to ensure a positive shopping experience. Your satisfaction remains our top priority!